At Heavenly Scent, we take pride in the professionalism and expertise of our cleaning specialists. Our team members are carefully selected based on their experience in the cleaning industry, as well as their attention to detail, reliability, and customer service skills. Each cleaner undergoes rigorous training to ensure they meet our high standards. This training covers proper cleaning techniques for different surfaces and materials, as well as the safe and efficient use of cleaning products and tools. Many of our cleaners also bring years of experience from prior residential or commercial cleaning roles, further ensuring quality service. In addition to experience and training, our team members are regularly evaluated to maintain the consistency of their performance. We also emphasize the importance of communication, ensuring our specialists are approachable and responsive to your requests or special instructions. By combining training, experience, and ongoing performance reviews, we can confidently provide Sunset Hills homes with cleaning services that exceed expectations.

Yes, all our cleaning specialists are fully bonded and insured. This means that Heavenly Scent has taken every step to protect our clients from liability, ensuring that you can have peace of mind when you invite us into your home. Being bonded ensures that you are protected against any theft or property damage that may occur, while insurance covers any accidents that might happen during the cleaning process. Our insurance policies include coverage for potential damage to your property or injuries sustained by our staff while working in your home. We understand that trust is paramount when allowing someone into your living space, and by bonding and insuring our staff, we provide an extra layer of security and professionalism. This way, we uphold our commitment to providing not only exceptional cleaning but also peace of mind.

Yes, we conduct thorough background checks on all our cleaning staff before they are hired. At Heavenly Scent, the safety and security of our clients are our top priorities. Our hiring process includes a comprehensive screening of all potential employees, which involves checking criminal records, verifying employment history, and confirming references. We ensure that every cleaner has a clean background and is trustworthy before they enter your home. This rigorous vetting process is part of our dedication to providing you with safe, dependable, and professional cleaning services. You can feel confident knowing that the person cleaning your home has undergone careful review and met all our stringent standards.

Absolutely! At Heavenly Scent, we believe that quality control is essential to maintaining the highest standard of cleaning services. All our team members receive extensive training before they begin cleaning homes. This training includes understanding proper cleaning techniques, knowing how to handle a variety of cleaning products, and learning best practices for client communication and care. To maintain these standards, we conduct regular quality control checks, which may include on-site supervision, client feedback reviews, and random inspections. We want to ensure that every cleaning meets our high standards and leaves you completely satisfied. Our team is also encouraged to pursue continuing education in the latest cleaning methods and product innovations, so they’re always up-to-date with industry trends.

We bring everything necessary for a thorough cleaning! Heavenly Scent provides all the cleaning products, equipment, and tools required to clean your home. Our cleaning specialists arrive with high-quality vacuums, mops, cloths, and eco-friendly cleaning solutions tailored to the surfaces in your home. However, if you have any specific preferences or would like us to use your own products, we are happy to accommodate those requests. We strive to make our cleaning services as convenient and hassle-free as possible, so you won’t need to worry about purchasing or preparing any supplies in advance.

Yes, all our products are safe for your family, pets, and the environment. At Heavenly Scent, we use environmentally friendly, non-toxic cleaning solutions that are effective in keeping your home clean without exposing you or your loved ones to harmful chemicals. We understand the importance of maintaining a healthy home, especially for households with small children, pets, or those with sensitivities to harsh cleaning agents. Our green cleaning products are free of harsh toxins, allergens, and synthetic fragrances. Additionally, we are happy to work with any specific product requests or concerns you may have, ensuring we only use products you feel comfortable with.

Absolutely! Heavenly Scent is committed to providing personalized cleaning services that meet your unique requirements. Whether you need a one-time deep clean, recurring weekly or bi-weekly cleanings, or help with specific tasks like window cleaning or carpet shampooing, we can customize our offerings to match your needs. We also understand that every home and family is different, so we’re happy to adjust our cleaning approach based on your preferences. If you have specific areas that need extra attention or cleaning products you’d like us to use, just let us know, and we’ll tailor our services accordingly.

Yes! We offer competitive rates for our regular clients, including discounts for weekly and bi-weekly cleanings. When you sign up for a recurring cleaning schedule, you not only enjoy a consistently clean home but also benefit from reduced rates compared to one-time services. Our goal is to provide affordable, top-quality cleaning that fits seamlessly into your life, so if you’re looking for a long-term cleaning solution, we’ll work with you to develop a pricing plan that fits your budget. Additionally, we occasionally run seasonal promotions and discounts, so feel free to ask about any current offers when you inquire.

The frequency of cleaning depends on your lifestyle, household size, and personal preferences. For busy households with children or pets, we typically recommend a weekly cleaning schedule to maintain a consistently fresh and organized environment. If your home is less trafficked, bi-weekly cleanings may be sufficient to keep things in order. For homes that experience light usage or are maintained regularly between visits, monthly cleanings may work well. However, if you’re unsure of the right schedule, we’re happy to assess your home and provide recommendations based on your specific situation.

To ensure our cleaning specialists can focus on deep cleaning and detailed tasks, we recommend tidying up any clutter or personal items before we arrive. This means putting away toys, clothes, dishes, and other miscellaneous items so our team can access the surfaces they need to clean. If there are specific areas or items you want us to focus on, please make a note of those requests so we can tailor our service accordingly. It’s also helpful to ensure that pets are secured in a separate area if they might get in the way during the cleaning.

A deep cleaning is an excellent way to kickstart your ongoing cleaning schedule, especially if it’s been a while since your home received professional care. Deep cleaning goes beyond the surface level to tackle dirt, grime, and dust in hard-to-reach areas like baseboards, light fixtures, and behind appliances. Starting with a deep cleaning ensures that your home is thoroughly refreshed from top to bottom, making it easier to maintain with regular cleanings afterward. It’s especially useful if you’re preparing for special occasions, moving in or out, or simply want to give your home a comprehensive reset.

While tipping is not mandatory, it is always appreciated as a way to acknowledge the hard work and dedication of your cleaning specialists. If you are pleased with the service provided, a tip is a great way to show your gratitude. Many clients choose to tip between 10-20% of the total cost of the service, though any amount you feel comfortable with is welcomed. Regular clients may also choose to tip occasionally or during special occasions, such as holidays.

Yes, your pets can remain at home during the cleaning process. However, we do recommend securing them in a separate room or area to ensure their safety and prevent any distractions for our cleaners. Some pets may become anxious or uncomfortable around unfamiliar people or loud cleaning equipment like vacuums. If your pets are accustomed to strangers and comfortable with the noise, they are welcome to stay in the home during the service. Please let us know if there are any specific instructions regarding your pets that we should be aware of.

It’s entirely up to you! Many clients prefer to leave a key or provide entry instructions so our team can clean while they’re out, allowing them to come home to a fresh, clean space. Others prefer to be home during the cleaning, especially for the first visit. If you’re comfortable, you can leave us access instructions and trust that your home will be cleaned efficiently and securely. Whatever option you choose, we’ll communicate clearly to ensure your preferences are followed.

• Visit the Sunset Hills Aquatic Center: Spend the day swimming and relaxing at this family-friendly facility with pools, slides, and splash areas.
• Enjoy a round of mini-golf at Swing-A-Round Fun Town: This amusement center offers mini-golf, go-karts, and arcade games, perfect for a family outing.
• Take a hike at Laumeier Sculpture Park: Explore the unique outdoor sculptures and enjoy a scenic walk through this cultural and natural treasure.
• Catch a movie at the Marcus Theatres Ronnies Cinema: Relax and watch the latest blockbuster or family-friendly movie at this comfortable, state-of-the-art theater in nearby Sappington.
• Have a picnic at Minnie Ha Ha Park: Enjoy the beautiful views of the Meramec River at this lovely park, which features picnic tables, walking trails, and playgrounds for the kids to enjoy.These activities are perfect for making the most of your day while our team at Heavenly Scent takes care of cleaning your home, so you can return to a fresh and spotless space.