Richmond Heights, MO’s Most Trusted House Cleaners Since 2005

At Heavenly Scent, we pride ourselves on having a team of highly trained and experienced cleaning professionals. Our team members go through a rigorous hiring process where we assess not only their cleaning skills but also their commitment to customer service and attention to detail. Each team member is thoroughly trained in the latest cleaning techniques, ensuring that every corner of your home is spotless. Additionally, we prioritize hiring individuals with a positive attitude and a passion for providing excellent service.

We also provide ongoing training to keep our specialists updated on new cleaning products, methods, and safety protocols. This ensures that our clients receive the best service possible. Our commitment to high-quality training means that our cleaning specialists know how to clean a variety of surfaces and use the correct products to ensure effective cleaning without damaging your home’s materials.

Yes, all of our cleaning specialists are bonded and insured. This means that if anything is damaged or an accident occurs during the cleaning process, you are fully protected. Being bonded gives our clients peace of mind that their belongings are secure, and having insurance ensures that any rare but possible mishaps are covered.

We understand the importance of trust when allowing someone into your home, and this level of protection is just one of the ways we aim to build that trust with our clients. We take responsibility for our team’s actions, and having the right insurance policies in place guarantees that both our cleaners and clients are safeguarded.

Absolutely. We conduct thorough background checks on all our cleaners before they join our team. This process includes criminal record checks, reference verifications, and employment history reviews. We do this to ensure that we are bringing trustworthy individuals into your home.

By maintaining a strict vetting process, we guarantee that our cleaners meet the highest standards of professionalism, ethics, and integrity. You can trust that everyone who comes into your home from Heavenly Scent is reliable and focused on providing excellent service.

Yes, at Heavenly Scent, training is a top priority. Every new hire undergoes comprehensive training before being assigned to clean a client’s home. This training covers everything from proper cleaning techniques to the use of eco-friendly products, equipment handling, and customer service.

We also have strict quality control measures in place to ensure consistency. After each cleaning, our team reviews the work to make sure all tasks were completed to our high standards. Additionally, we welcome client feedback, which helps us continuously improve our services.

We provide all the necessary cleaning products and tools, so you don’t have to worry about supplying anything. Our team arrives fully equipped with high-quality, eco-friendly cleaning solutions and advanced tools designed to tackle various surfaces and areas in your home.

Our products are safe for your family and pets, but if you have specific preferences or would like us to use a particular product, we are happy to accommodate. Simply let us know ahead of time, and we will integrate your requests into our cleaning routine.

Yes, we exclusively use environmentally friendly, non-toxic cleaning products. We know that the health and safety of your family and pets are of utmost importance. Our eco-friendly products are free from harsh chemicals and toxins, ensuring a safe, clean environment without compromising on cleanliness.

In addition to being safe for people and animals, our products are also better for the environment. We are proud to use green cleaning solutions that reduce our ecological footprint while still delivering excellent cleaning results.

Yes, our services are completely customizable. We understand that every home is different, and every client has unique preferences. Whether you need a one-time deep clean, regular maintenance, or help with specific areas like bathrooms or kitchens, we can tailor our services to meet your particular needs.

Before your first cleaning, we’ll discuss your preferences, priorities, and any areas that may need extra attention. This way, we can ensure that we’re delivering exactly the type of service you want.

Yes, we offer special rates for clients who commit to regular cleaning schedules. Whether you prefer weekly or bi-weekly cleanings, you can benefit from a discounted rate when you sign a contract for ongoing services. This not only helps you maintain a consistently clean home but also makes our services more affordable over time.

Regular cleanings allow us to stay on top of your home’s cleanliness, making the process more efficient and less time-consuming, which translates into savings for you.

The frequency of cleaning depends on your lifestyle, household size, and personal preferences. For busy families, weekly or bi-weekly cleanings are typically recommended to maintain a consistently clean and healthy environment. If you live alone or have a smaller household, monthly cleanings may suffice.

We’re happy to help you determine the best cleaning schedule based on your needs and budget.

Before our team arrives, we recommend tidying up any clutter and clearing surfaces, such as counters and tables, so our cleaners can focus on deep cleaning. You don’t need to do any pre-cleaning, but organizing personal items can make the process more efficient.

If you have specific requests or areas that need extra attention, please communicate them to us beforehand, and we will ensure that your cleaning is tailored to your needs.

Starting with a deep cleaning sets the foundation for ongoing maintenance. During a deep cleaning, we thoroughly clean areas that may not get regular attention, such as baseboards, inside appliances, or behind furniture. This ensures your home is in pristine condition from the start.

After a deep cleaning, it’s easier to maintain the cleanliness of your home with regular visits, making subsequent cleanings quicker and more efficient.

Tipping is never required, but it is always appreciated. If you feel that our cleaners have done an exceptional job, you are welcome to leave a tip as a gesture of appreciation. Our team works hard to provide the best possible service, and tips can be a nice way to acknowledge their efforts.

Yes, your pets can stay home during the cleaning. However, we recommend keeping them in a safe, secure area where they won’t be disturbed by our cleaners or cleaning equipment. If your pets are nervous around new people or loud noises, it may be best to keep them in a separate room during the cleaning process.

Richmond Heights offers a variety of activities to enjoy while your home is being cleaned. Here are five things your family can do:

1. Explore The Heights Community Center: This facility offers a pool, fitness center, and various programs for all ages.
2. Visit Deer Creek Park: Spend some time outdoors at this family-friendly park, perfect for picnics, sports, and playground activities.
3. Check out Saint Louis Galleria Mall: Enjoy shopping, dining, or catching a movie while your home is being refreshed.
4. Enjoy local dining: Richmond Heights has a variety of restaurants and cafes where you can relax and enjoy a meal.
5. Visit nearby attractions: Take a short trip to Forest Park or the Saint Louis Zoo for a fun family outing.

These options provide a great way for your family to enjoy the day while we handle the cleaning!

No, you don’t need to be home during the cleaning. Many of our clients provide access to their home in advance or leave a key in a secure location. If you prefer to be home, that’s perfectly fine too. We will work around your schedule and preferences to ensure a seamless cleaning experience.