At Heavenly Scent, we pride ourselves on assembling a team of highly skilled and experienced cleaning professionals. Every member of our team undergoes a thorough selection process, ensuring that they have prior experience in residential and commercial cleaning. Beyond experience, each cleaner receives extensive training in the latest cleaning techniques, product usage, and equipment handling. We also emphasize customer service and attention to detail, so our team is fully equipped to handle every unique cleaning challenge. Whether it’s knowing how to clean delicate surfaces, using eco-friendly products, or ensuring your space is left spotless, our team is qualified to deliver the best results. Moreover, we invest in continuous education so our staff stays updated on industry trends and best practices.

Yes, at Heavenly Scent, we take safety and peace of mind seriously. All of our cleaning professionals are bonded and insured. This means that should any unlikely accident or damage occur in your home, you are protected, and we handle everything. Bonding adds an extra layer of security, ensuring that our team meets the necessary legal standards and that your home is in safe hands. We understand how valuable your home is to you, and having bonded and insured cleaners means you can trust us with confidence, knowing your property is secure.

Absolutely. Every cleaner who joins Heavenly Scent undergoes a rigorous background check. We understand how important it is to trust the people who come into your home, which is why we are thorough in our screening process. Our background checks cover criminal records, identity verification, and previous employment, ensuring that only the most reliable individuals become part of our team. Your safety and security are our top priorities, and we make sure that every cleaner who enters your home has been vetted for trustworthiness and professionalism.

Yes, we are committed to providing consistent, high-quality service to every client. To achieve this, we implement comprehensive training programs for all new hires, covering everything from proper cleaning techniques to customer service. Our quality control measures are strict, and we regularly perform inspections to ensure our standards are being met. Our supervisors often perform spot-checks and gather feedback from clients to ensure that every cleaning session meets the high expectations we set. We also encourage open communication, allowing clients to provide input and suggestions so that we continuously improve.

Yes, Heavenly Scent brings everything needed to clean your home, including tools and products. We use high-quality, professional-grade cleaning supplies that are designed to tackle even the toughest jobs efficiently. This means you don’t have to worry about stocking up on cleaning solutions, mops, or vacuums. However, if you have specific products that you prefer or tools that you’d like us to use, we are happy to accommodate your requests. Our goal is to make the process as convenient and stress-free as possible for you.

We prioritize the safety and health of your family and pets. That’s why Heavenly Scent uses environmentally friendly and non-toxic cleaning products. We believe in offering a deep clean without the harsh chemicals that can pose risks to your loved ones. Our eco-friendly cleaning solutions are safe to use around children and pets, and they do not leave behind harmful residues or strong chemical odors. Whether you’re concerned about allergies, asthma, or just want a healthier home environment, our products are designed to give you peace of mind.

Yes! At Heavenly Scent, we understand that every home and every family is unique, which is why we offer fully customizable cleaning plans. Whether you need a deep clean for a special occasion, help with specific areas like kitchens and bathrooms, or ongoing weekly or bi-weekly cleanings, we will tailor our services to fit your needs. During our initial consultation, we discuss your preferences, priorities, and any special requests you have so that we can create a cleaning schedule that works for you.

Yes, we offer special rates and discounts for clients who sign up for recurring cleaning services. Whether you choose a weekly, bi-weekly, or monthly cleaning schedule, we reward our loyal customers with discounted rates. In addition, for first-time clients, we often provide promotional offers or discounts on your initial deep cleaning. The longer you stay with Heavenly Scent, the more you can save while enjoying the benefits of a spotless home.

The frequency of professional cleanings depends on your lifestyle, household size, and personal preferences. For most homes, we recommend a bi-weekly cleaning schedule to maintain a consistently clean and fresh environment. However, homes with young children, pets, or high traffic might benefit from weekly cleanings to stay ahead of messes. If you’re unsure, we can help assess your home’s needs during a consultation and recommend the best cleaning frequency for your situation.

Preparing for a cleaning service is simple. We recommend clearing any clutter such as toys, clothing, or personal items from surfaces and floors so that our team can focus on deep cleaning. If there are any fragile or valuable items, it’s best to store them in a safe place. Also, let us know about any areas you’d like us to pay extra attention to or areas we can skip. Preparing your home for a cleaning will allow us to maximize the time spent cleaning and ensure we meet your expectations.

Starting with a deep cleaning sets a solid foundation for ongoing maintenance cleanings. A deep clean addresses areas that may have been overlooked, like baseboards, behind appliances, and hard-to-reach corners. It allows us to get your home to a high standard of cleanliness before moving into a routine cleaning schedule. Once we’ve thoroughly cleaned every nook and cranny, maintaining that level of cleanliness with regular visits becomes more effective and efficient.

Tipping is entirely optional and not expected. However, if you feel that your cleaners have gone above and beyond or you’re particularly pleased with the service, tipping is always appreciated. Many of our clients choose to tip as a way of expressing gratitude for the hard work our team puts into making their homes shine. If you’d like to leave a tip, you can do so directly with the cleaner or include it in your payment.

Yes, your pets can absolutely be home during our cleaning services. However, we do ask that they are kept in a separate room or area while we are working to ensure both their safety and the efficiency of the cleaning process. If your pets are nervous around strangers or cleaning equipment, it might be best to make other arrangements, such as keeping them in a crate or having them stay in the yard during the cleaning.

No, you don’t need to be home during the cleaning. Many of our clients prefer to schedule their cleanings while they are at work or running errands. You can provide us with access to your home via a key, code, or lockbox, and we’ll take care of everything while you’re away. Rest assured, our team is fully insured, bonded, and background-checked, so your home is in good hands even when you’re not there.