At Heavenly Scent, we pride ourselves on having a team of highly trained and experienced cleaning professionals. Our team members undergo a rigorous selection process, which includes detailed background checks and interviews to ensure they have the skills and reliability we demand. Each cleaner has years of hands-on experience in residential cleaning, and many come from backgrounds in the cleaning or hospitality industry, which sharpens their attention to detail.

Our cleaning professionals are also required to undergo extensive training specific to our company’s cleaning standards. This ensures consistency in the services we provide, from dusting to sanitizing to organizing spaces. Training covers the latest cleaning techniques, the use of eco-friendly products, and safe handling practices to protect your home, family, and pets. We also continuously update our team on industry best practices, including new tools and products, so they are always equipped with the most effective methods. We take great pride in their professionalism and commitment to providing top-tier service to each client.

Yes, all of our cleaning professionals at Heavenly Scent are fully bonded and insured. This means that our clients are always protected in the rare event of an accident or damage while our team is cleaning your home. Bonding protects against any losses that could arise from theft or damage, giving you complete peace of mind. Our insurance policies cover any potential accidents that might occur on the job, such as injury or property damage.

We understand how important it is for you to feel secure when inviting a cleaning company into your home. That’s why we ensure that all necessary legal and liability protections are in place. These measures not only protect our clients but also safeguard our team members, ensuring they can perform their jobs safely and effectively. Our dedication to maintaining these protections reflects our commitment to providing a trustworthy and reliable service to all of our clients.

At Heavenly Scent, we take the trust you place in us very seriously. To ensure you feel safe with our cleaners in your home, we conduct thorough background checks on all our employees. These checks include criminal history, work history verification, and references from previous employers. We also have a multi-stage interview process that allows us to assess both character and competence before any new hire joins our team.

Once hired, our team members are regularly monitored and evaluated to maintain our high standards. Feedback from our clients is taken into consideration, and we provide ongoing training to our staff. These efforts ensure that only the most responsible and qualified individuals represent Heavenly Scent. We value transparency and believe that establishing a trustworthy relationship with our clients is the foundation of our business.

Absolutely! At Heavenly Scent, training is one of the cornerstones of our operations. Our cleaners go through a detailed training program before ever stepping into a client’s home. This program covers everything from using environmentally friendly cleaning products to mastering the most efficient cleaning techniques. We also provide specialized training for deep cleaning, post-construction cleanup, and other niche services to ensure our staff can handle any type of cleaning scenario.

In terms of quality control, we have a strict system in place. Regular site visits and random spot checks are conducted to ensure that our high standards are consistently met. Additionally, we encourage client feedback and actively make adjustments based on any concerns or suggestions. This helps us improve continuously and ensures that every cleaning service meets your expectations.

Heavenly Scent provides all necessary cleaning products and equipment for every job. This includes environmentally friendly cleaning supplies, high-quality vacuum cleaners, and microfiber cloths. We believe in delivering a hassle-free experience for our clients, which means you don’t have to worry about sourcing any materials.

However, if you prefer that we use your own products, particularly for specific surfaces or allergies, we are more than happy to accommodate. Just let us know ahead of time, and we’ll adjust our approach to meet your specific needs. Our goal is to make your life easier, and bringing everything required to thoroughly clean your home is part of that commitment.

Yes! We are deeply committed to using environmentally friendly and non-toxic products. At Heavenly Scent, we believe that a clean home should also be a safe one. That’s why we use products that are free from harmful chemicals like bleach, ammonia, and other harsh substances. Our green cleaning products are safe for your children, pets, and anyone in your household who may have allergies or sensitivities.

We carefully select our products to ensure they are effective in removing dirt, bacteria, and allergens while being gentle on your home and the environment. If you have specific concerns or preferences regarding cleaning products, we can customize our cleaning solutions to meet your needs.

Absolutely! At Heavenly Scent, we understand that every home and every client is different. That’s why we offer fully customizable cleaning plans. Whether you need a deep clean, regular maintenance cleaning, or specific tasks done (like cleaning out the refrigerator or doing the laundry), we can tailor our services to fit your schedule and your needs. Just let us know what areas of your home require special attention, and we’ll make sure to focus on those.

We offer flexible scheduling options and can provide one-time, weekly, bi-weekly, or monthly cleanings depending on your preferences. Our goal is to provide a service that is not only thorough but also aligned with your lifestyle, ensuring you get the results you want every time.

Yes, Heavenly Scent offers special pricing for clients who sign up for regular cleaning services, such as weekly or bi-weekly cleanings. We appreciate the loyalty of our recurring clients and understand that consistent cleaning needs can benefit from more affordable rates. These discounts are designed to reward customers who maintain a regular cleaning schedule with us.

When you commit to a weekly or bi-weekly cleaning plan, not only do you receive a discounted rate, but you also get the peace of mind that your home will be consistently clean and maintained without any gaps. Homes that are cleaned regularly tend to take less time and effort to maintain, which is why we can offer these reduced rates. Additionally, when you sign a contract with us, you ensure that your preferred cleaning schedule is secured, allowing you to plan your routine around our services.

If you’re interested in saving money and keeping your home spotless year-round, we encourage you to speak with one of our team members about setting up a contract that works for you.

The frequency of professional cleaning depends on your specific needs, lifestyle, and household circumstances. For many of our clients at Heavenly Scent, a bi-weekly cleaning schedule works well to maintain a clean and healthy home environment. This is especially true for families with children or pets, or for those who entertain guests regularly. Weekly cleanings are ideal for those who prefer a higher standard of cleanliness or who have more traffic in their homes.

For others, monthly deep cleans may suffice, particularly for smaller households or individuals who do light cleaning themselves between professional visits. On the other hand, if you’re preparing for an event, dealing with seasonal allergies, or doing spring cleaning, a one-time deep cleaning may be the right choice.

Our team can assess your home and recommend a schedule that fits your lifestyle. If you’re unsure, we typically suggest starting with a deep clean and then transitioning to regular maintenance cleanings. This ensures that your home remains in top condition without overwhelming you with constant upkeep.

Preparing for your Heavenly Scent cleaning appointment is simple and straightforward. While our team takes care of all the cleaning, there are a few steps you can take to help us provide the most efficient and effective service:

• Declutter: To allow our cleaners to access all areas of your home, we recommend tidying up any surfaces or floors that are cluttered. This could include picking up personal items, toys, or laundry. We’re happy to clean around items, but decluttering helps us focus on deep cleaning rather than organizing.
• Secure valuables: Although our team is thoroughly vetted and trustworthy, we recommend that you secure any valuable items or important documents for your own peace of mind.
• Provide any special instructions: If you have any specific areas of concern or requests (e.g., a preferred product for certain surfaces), let us know before the appointment so we can adjust accordingly.

That’s it! Once you’ve done those simple tasks, you can sit back, relax, and leave the rest to us. We’ll handle everything from there and leave your home looking spotless.

Starting with a deep cleaning is the perfect way to reset your home and establish a solid foundation for future maintenance cleanings. Deep cleaning goes beyond the standard service by focusing on areas that may have been overlooked for some time, such as baseboards, window sills, behind appliances, and other hard-to-reach spots. By tackling built-up dust, grime, and allergens, deep cleaning ensures your home is truly refreshed.

A deep clean is especially recommended if it’s your first time hiring Heavenly Scent or if you haven’t had a professional cleaning in a while. It allows us to address any neglected areas and bring your home up to our high standard of cleanliness. From there, maintaining your home with regular cleanings becomes more manageable and effective.

Starting with a deep clean also allows us to provide a more tailored service in the future. Our team will get to know your home, and we can better plan out future visits based on what we find during the initial deep cleaning session.

Tipping is not required, but it is always appreciated! If you feel that the cleaning professionals from Heavenly Scent have done an outstanding job, tipping is a nice way to show your appreciation. While there is no set amount, many clients choose to tip between 10-20% of the cleaning service cost. However, the decision to tip is entirely up to you and should be based on your satisfaction with the service.

Some clients prefer to tip at the end of each visit, while others choose to give a larger tip at the end of the year or during holidays. Either way, our team is always grateful for the recognition of their hard work, but they will continue to provide top-quality service whether or not a tip is given.

Yes, your pets can absolutely stay home during the cleaning! At Heavenly Scent, we love animals, and our cleaners are trained to work in homes with pets. However, if your pet is anxious around new people or loud sounds (like the vacuum cleaner), it might be a good idea to keep them in a separate room or outdoors during the cleaning process.

We ask that you let us know ahead of time if you have any pets, particularly if they tend to get nervous or protective. This way, we can take special precautions to make sure your pet is comfortable while we’re cleaning. If your pet needs specific accommodations, we are happy to work with you to ensure they’re safe and happy during the cleaning process.

No, you don’t need to be home while Heavenly Scent is cleaning your house. Many of our clients prefer to be out running errands, at work, or simply enjoying their free time while we handle the cleaning. You can trust our fully bonded and insured team to take care of your home with the utmost professionalism, even if you’re not there.

If you won’t be home, we can arrange for secure entry into your home via a spare key, a garage code, or other methods you feel comfortable with. If you do choose to stay home during the cleaning, that’s perfectly fine too! Our team is flexible and will work around you.

Once you hire Heavenly Scent for professional cleaning, you’ll have more time to explore and enjoy Maplewood, MO! Here are five great things your family can do while we take care of the cleaning:

• Explore the Maplewood Aquatic Center: Cool off with a day at the Maplewood pool, complete with slides, splash areas for kids, and lap lanes for those who want a workout.
• Visit the American Legion Park: Take a stroll through this beautiful park or have a family picnic. It’s a perfect spot for a relaxing afternoon surrounded by nature.
• Check out local shops on Manchester Road: Maplewood is known for its charming shops and unique boutiques. Spend the day browsing local art, vintage finds, and artisanal goods.
• Enjoy a family meal at Schlafly Bottleworks: This popular brewery and restaurant offer delicious food in a family-friendly environment. There’s even an outdoor garden area perfect for dining on sunny days.
• Take a walk on the Deer Creek Greenway: This scenic trail is perfect for a family walk or bike ride. It’s a great way to enjoy the outdoors while staying close to home.

Now that you have more free time, you can enjoy all that Maplewood has to offer while we make sure your home is sparkling clean!