At Heavenly Scent, we believe that the quality of our services starts with the professionalism of our team. Every cleaner on our team goes through a rigorous selection process to ensure they have the right skill set and dedication to deliver top-tier service. We seek out individuals with experience in the cleaning industry, but more importantly, we look for those who are passionate about maintaining the highest standards of cleanliness and customer service. Once hired, our cleaners undergo extensive, hands-on training that covers everything from basic cleaning techniques to handling delicate surfaces, using eco-friendly products, and providing excellent customer service. This ensures that our team members are equipped with the knowledge and expertise necessary to meet the unique cleaning needs of every home in Ladue. Our commitment to continuous education means that our cleaners are regularly updated on the latest cleaning trends and safety protocols.

Yes, all of our cleaners are fully bonded and insured. This is a fundamental part of our commitment to ensuring the safety and peace of mind of our clients. Bonding provides protection against any potential financial loss, while our insurance covers any accidental damage that may occur during the cleaning process. We understand that allowing a cleaner into your home requires a high level of trust, and we take every step to make sure that trust is well-placed. Being bonded and insured guarantees that you are protected in any unlikely event, giving you confidence that your home and belongings are safe with Heavenly Scent. Our policies are designed to ensure that both our clients and our staff are fully protected, no matter the situation.

Absolutely. At Heavenly Scent, the safety of your home and family is our highest priority. That’s why we thoroughly vet all of our cleaners before they join our team. This includes comprehensive background checks to ensure that we hire individuals with clean records and strong references. We understand that inviting someone into your home is a personal experience, and we take the responsibility of hiring trustworthy individuals very seriously. Beyond the initial background check, we also monitor our team members’ performance and behavior continuously, ensuring that the high standards we set are maintained over time. Your peace of mind is as important to us as delivering a spotless home.

Yes, at Heavenly Scent, training and quality control are pillars of our business. Each cleaner undergoes extensive training before ever stepping foot into a client’s home. This training includes instruction on using the safest and most effective cleaning techniques, understanding different types of surfaces, and employing proper sanitation protocols. But our commitment to quality doesn’t stop there. We have a robust quality control system in place to ensure every clean meets our high standards. This includes random spot-checks, customer feedback evaluations, and regular performance reviews for our team members. We are constantly looking for ways to improve, and our cleaners are trained to uphold the level of excellence that we are known for.

No, you don’t need to worry about providing any cleaning products or tools. Heavenly Scent brings all the necessary cleaning supplies and equipment to every job. We use high-quality, professional-grade tools to ensure the best results, and our products are carefully selected for their effectiveness and environmental friendliness. Whether it’s a special product for delicate surfaces or a powerful cleaner for tough spots, we come prepared with everything needed to get the job done right. If you have specific preferences or products that you would like us to use, we are happy to accommodate those as well—just let us know beforehand, and we will incorporate them into our routine.

Yes, all of our cleaning products are environmentally friendly and non-toxic. We prioritize the health and safety of your family and pets by using eco-friendly cleaners that are free of harmful chemicals. Our products are biodegradable and made from natural ingredients, which means they are safe for use around children, pets, and even individuals with allergies or sensitivities. We understand the importance of maintaining a healthy home environment, and our commitment to using green products reflects our dedication to both your family’s well-being and the planet. You can rest assured that while we’re leaving your home spotless, we’re also ensuring it’s a safe place for everyone.

Yes, we offer fully customizable cleaning services to fit your unique needs. At Heavenly Scent, we understand that every home and every client has different requirements. Whether you need a deep clean before a special event, regular upkeep, or specific tasks like laundry or organizing, we’re here to tailor our services to your preferences. During our initial consultation, we’ll work with you to create a personalized cleaning plan that addresses your priorities. From focusing on particular rooms to accommodating specific cleaning schedules, we strive to ensure that our services perfectly align with what works best for you and your household.

Yes, we offer special rates and discounts for clients who sign up for regular cleaning schedules. Whether you opt for weekly or bi-weekly services, we provide a discounted rate as a thank-you for your ongoing commitment to Heavenly Scent. Regular cleaning not only keeps your home looking immaculate, but it also helps prevent the buildup of dirt and grime, making each clean more effective and efficient. We believe in rewarding our loyal customers with savings, and we can work with you to set up a cleaning schedule that fits your needs and budget. Be sure to ask about our special rates when signing up for recurring services.

The frequency of home cleaning depends on several factors, including your lifestyle, the size of your household, and any specific preferences you may have. For most homes, we recommend scheduling a professional cleaning at least once a week or every other week. Homes with children, pets, or frequent guests might benefit from more frequent cleanings to keep dust, allergens, and clutter at bay. Regular cleanings help maintain a fresh and healthy living environment, prevent the buildup of grime, and make each cleaning session more manageable. If you’re unsure about what’s best for your home, our team can provide recommendations based on your individual needs.

Preparing for a cleaning service with Heavenly Scent is simple. We ask that you tidy up any clutter, such as toys, clothes, or personal items, so our cleaners can focus on deep cleaning your surfaces. If there are any specific areas you’d like us to pay extra attention to, please let us know in advance. It’s also helpful to secure any valuable or fragile items in a safe place. If you have pets, we recommend securing them in a designated area for their comfort and the safety of our team. Overall, the less clutter we need to work around, the more thorough we can be in making your home shine.

Starting with a deep cleaning ensures that your home gets the most comprehensive service possible, laying the foundation for a cleaner, healthier space. A deep clean targets areas that may have been neglected over time, such as baseboards, window sills, inside appliances, and hard-to-reach corners. By tackling these often-overlooked spots, we ensure that your home is as clean as possible before transitioning to a regular maintenance schedule. Deep cleaning also helps eliminate allergens, dust, and bacteria that can accumulate over time, leaving your home fresher and healthier. Once a deep clean is complete, regular cleanings become quicker and more efficient.

Tipping is not required, but it is always appreciated. Our cleaners work hard to ensure that every home they service is spotless and well-cared for. If you feel that your cleaner has done an exceptional job, a tip is a great way to show your appreciation. As a general rule, tips can range from $10 to $20 per cleaning, but the amount is entirely up to you. Some clients prefer to give a tip after each service, while others may choose to tip periodically or during special occasions like the holidays. No matter what you decide, our team will always be grateful for your recognition of their hard work.

Yes, your pets can be at home during the cleaning, but we recommend securing them in a designated area to ensure their safety and comfort. Some pets may feel anxious or uncomfortable around vacuum cleaners, mops, or unfamiliar people in their space. For their peace of mind, and to allow our cleaners to work efficiently, it’s best to keep them in a separate room or a crate. If your pet is particularly curious or reactive to cleaning activities, we ask that you inform us ahead of time so we can accommodate their needs.

You don’t need to be home during the cleaning, but you’re welcome to be if you prefer. Many of our clients choose to leave a key or provide access information so our cleaners can enter the home while they are at work or running errands. If you opt to be out during the cleaning, rest assured that our team will treat your home with the utmost care and respect. We are fully bonded and insured, and you can trust us to lock up and secure your home once the cleaning is complete.