At Heavenly Scent, our cleaning professionals are highly trained and experienced, ensuring that your home is cleaned to the highest standard. We take pride in selecting only the most detail-oriented and dedicated individuals to join our team. Every cleaner goes through a rigorous screening process, which includes background checks, interviews, and a skills assessment. Once hired, team members undergo extensive training on industry best practices, safe handling of cleaning products, and specialized cleaning techniques to handle different surfaces and materials. Additionally, our team regularly updates their knowledge on the latest eco-friendly cleaning methods and products to ensure we stay on top of innovations in the cleaning industry.

Our company focuses not only on thorough cleaning but also on ensuring that each client receives personalized attention. We listen carefully to your specific needs and create a customized cleaning plan based on your preferences. Whether it’s deep cleaning, regular maintenance, or tackling special requests, you can trust that our qualified team will deliver exceptional results every time.

Yes, all our cleaning specialists are fully bonded and insured. We understand the importance of trust when letting someone into your home, and we take every measure to protect both our clients and our employees. Bonding ensures that our cleaners are financially covered if any damage or theft were to occur. In addition, we maintain liability insurance to cover any accidents or incidents during the cleaning process. This comprehensive coverage provides peace of mind for you as a homeowner, knowing that you’re protected while receiving our high-quality cleaning services.

Absolutely. At Heavenly Scent, the safety and security of your home are our top priorities. That’s why every cleaner we hire undergoes an extensive background check. This process includes verification of employment history, criminal background checks, and reference verification. We ensure that only trustworthy, reliable individuals are sent to clean your home. We also conduct periodic reviews of our staff to maintain the high standards of security and professionalism that our clients expect from us.

Yes, we do. Training is a core part of our onboarding process at Heavenly Scent. Every cleaner receives thorough training in efficient cleaning techniques, product usage, and customer service before they are sent to your home. We teach our team to be meticulous, focusing on areas that are often overlooked, and to use cleaning products correctly to avoid damage to surfaces. Additionally, we enforce strict quality control measures by conducting routine inspections and soliciting client feedback after every clean. This ensures that our services remain consistent and high-quality.

We bring everything needed to leave your home spotless. Our team arrives equipped with all necessary cleaning supplies, including environmentally friendly and non-toxic products. We also bring specialized tools such as microfiber cloths, mops, vacuums, and disinfectants to ensure we can clean every corner of your home efficiently. However, if you have any specific products or tools you’d like us to use, we are more than happy to accommodate your preferences. Just let us know in advance, and we’ll tailor our approach accordingly.

Yes, at Heavenly Scent, we are committed to using environmentally friendly, non-toxic cleaning products that are safe for your family and pets. We understand that having a clean home should not come at the expense of the health and well-being of your loved ones. That’s why we carefully select products that are free from harsh chemicals, ensuring they are gentle on surfaces while still being effective against dirt and germs. If you have any particular sensitivities or allergies in your household, let us know, and we will customize the products we use to meet your needs.

Absolutely! We believe that every home is unique, and so are the cleaning needs of our clients. Whether you require deep cleaning in specific areas, additional services like window cleaning, or a focus on allergen reduction, we can tailor our cleaning approach to your preferences. Our goal is to make sure that your cleaning service fits seamlessly into your lifestyle. When scheduling your cleaning, simply let us know what special requirements you have, and we will design a cleaning plan that matches your specific needs.

Yes, we offer special rates for clients who commit to regular cleaning services. If you sign a contract for weekly or bi-weekly cleanings, you will enjoy a discounted rate compared to one-time or occasional cleanings. Regular cleaning not only keeps your home in top shape but also helps you save on long-term costs. We can discuss various plans and pricing options to find one that suits your budget while ensuring your home is always fresh and inviting.

The frequency of cleaning depends on several factors, including the size of your home, the number of occupants, and your lifestyle. For most households, we recommend a weekly or bi-weekly cleaning schedule to maintain a consistently clean environment. However, homes with children, pets, or high foot traffic may benefit from more frequent cleanings. If you’re unsure, we can help assess your home’s needs and suggest a cleaning plan that works best for you.

To ensure our cleaning team can work as efficiently as possible, we recommend that you tidy up any clutter before we arrive. This allows our cleaners to focus on deep cleaning instead of organizing. Make sure that floors, countertops, and other surfaces are free of personal items so we can clean thoroughly. If you have any specific instructions or areas you’d like us to prioritize, feel free to communicate that beforehand. Other than that, you can relax while we handle the rest!

Starting with a deep cleaning sets the foundation for regular maintenance cleanings. Deep cleaning targets areas that may be neglected over time, such as baseboards, light fixtures, and behind appliances. This level of cleaning removes built-up dirt, dust, and grime, making it easier to maintain cleanliness with routine cleanings. It ensures that all the nooks and crannies in your home are addressed from the outset, giving you a fresh start.

Tipping is entirely optional, but it is certainly appreciated by our cleaners. If you feel that your cleaning team has done an exceptional job, a tip can be a nice way to show your gratitude. Some clients choose to tip after each cleaning, while others prefer to provide a tip during the holidays or after a particularly challenging cleaning session. Whatever you decide, our team will always be grateful for your recognition of their hard work.

Yes, your pets can absolutely be home while we clean. However, if your pets are nervous around new people or cleaning equipment, we recommend keeping them in a secure room or space where they feel comfortable. Our team is pet-friendly and takes care to ensure that we don’t disturb your furry friends while working. If you have any specific instructions regarding your pets, please let us know, and we’ll do our best to accommodate them.

You do not need to be home while we clean, though you’re welcome to stay if you prefer. Many of our clients provide us with access to their homes through a key or code so we can clean while they’re away. Rest assured, our team is trustworthy and respectful of your space. If you have specific instructions for locking up or any other concerns, just let us know beforehand, and we’ll make sure everything runs smoothly.

• Crestwood Park – Take a leisurely walk or have a picnic at this beautiful local park, complete with trails and playgrounds for the whole family to enjoy.
• Crestwood Aquatic Center – Cool off at the aquatic center, which offers pools, slides, and splash pads, perfect for a fun family day.
• Grants Farm – Visit this historic landmark and enjoy animal encounters, educational tours, and family-friendly entertainment.
• Crestwood Bowl – Enjoy a few games of bowling with family or friends at this long-standing local favorite.
• The Magic House – Just a short drive from Crestwood, this children’s museum offers interactive exhibits that entertain and educate kids of all ages.