Our cleaning specialists at Heavenly Scent are carefully selected and extensively trained to meet the highest standards in the industry. Every team member undergoes a rigorous vetting process, including previous job verification and skill assessments, to ensure they have the knowledge and expertise required for delivering top-notch cleaning services. Beyond that, all of our cleaners complete an in-depth training program that covers every aspect of residential cleaning, from basic techniques to advanced deep cleaning strategies. We make sure each of our professionals is well-versed in using the most effective products, tools, and safety protocols.

Our staff is also continuously educated on the latest industry trends, environmentally friendly practices, and efficient cleaning methods, allowing us to provide a service that is not only thorough but also sustainable. This means when you hire Heavenly Scent, you’re getting a team that knows how to tackle any cleaning challenge with professionalism and care.

Yes, all of our cleaning specialists are fully bonded and insured. This is an essential part of our commitment to providing a safe and reliable service. Bonding protects our clients in the rare event that something is damaged during a cleaning, while insurance ensures that both our employees and your home are protected in case of accidents or injuries. This gives you peace of mind knowing that any risks associated with having a cleaning team in your home are covered.

We take every precaution to prevent incidents, but should anything go wrong, our insurance and bonding policies guarantee that you won’t be left dealing with the consequences.

Absolutely. We take your safety and security very seriously, which is why every one of our cleaners undergoes an extensive background check before being hired. We screen for any criminal history and verify their past employment to ensure we are hiring trustworthy and reliable individuals. This way, you can have full confidence that the person entering your home has been thoroughly vetted and meets our high ethical and professional standards.

Yes, we do. All of our team members receive comprehensive training to ensure they meet our rigorous cleaning standards. This training covers everything from the correct use of cleaning products and equipment to techniques for ensuring every corner of your home is sparkling clean. Additionally, we maintain strict quality control procedures to ensure that every cleaning meets our high expectations.

Our supervisors regularly perform spot checks to ensure the quality of our services remains consistently excellent. We also encourage feedback from our clients, which helps us continuously improve and refine our cleaning processes.

Heavenly Scent provides all the cleaning products and tools necessary to clean your home. Our team arrives fully equipped with everything required to deliver a superior cleaning experience. We use professional-grade, effective cleaning products and high-quality equipment to ensure that we can handle any task, big or small.

If you have specific preferences for products, or if there are any tools or cleaners you’d prefer we use in your home, we are happy to accommodate your requests. Just let us know in advance, and we’ll make sure our team is prepared to meet your needs.

Yes! We prioritize the health and safety of your family and pets. That’s why we use environmentally friendly, non-toxic cleaning products that are gentle yet effective. Our green cleaning solutions are free from harsh chemicals and are designed to be safe for households with children, pets, or individuals with allergies or sensitivities. We believe in providing a clean home without compromising the environment or your well-being.

If you have specific concerns or preferences regarding the products used in your home, feel free to discuss them with us, and we will adjust our approach accordingly.

Absolutely! At Heavenly Scent, we understand that every home and homeowner has unique needs. That’s why we offer customizable cleaning plans designed to meet your specific requirements. Whether you need special attention to certain rooms, prefer particular products, or have specific tasks you want to be addressed, we’re happy to accommodate.

Our goal is to provide a service that works for you, so don’t hesitate to let us know if there’s anything we can do to make our cleaning services more personalized.

Yes, we offer discounted rates for clients who sign up for recurring cleaning services. Whether you opt for weekly, bi-weekly, or monthly cleanings, you can enjoy reduced pricing compared to one-time cleanings. Our goal is to build long-term relationships with our clients, so we make it easy to keep your home consistently clean without breaking the bank.

We also run seasonal promotions and offer special rates for first-time customers, so be sure to ask about any current deals when you contact us.

The frequency of cleanings depends on several factors, including the size of your home, the number of people living there, and your personal preferences. Generally, we recommend weekly or bi-weekly cleanings for most households to maintain a clean and healthy environment. Homes with children, pets, or a high level of foot traffic may benefit from more frequent cleanings, while smaller or less active households may find that a monthly schedule works well.

We can help you determine the best cleaning schedule based on your specific needs during your initial consultation.

Preparing for a cleaning is simple and straightforward. We recommend that you tidy up any personal items, such as toys, clothing, or paperwork, to allow our cleaners to focus on the actual cleaning tasks. It’s also helpful to clear any dishes from the sink and countertops if you want the kitchen to be cleaned thoroughly.

If you have specific instructions for our team or areas of the home you’d like us to focus on, feel free to leave a note or discuss these details with us before your scheduled cleaning.

A deep cleaning is the best way to ensure that your home receives a thorough and comprehensive clean, especially if it hasn’t been professionally cleaned in a while. Deep cleaning focuses on areas that are often overlooked in regular cleanings, such as baseboards, inside cabinets, behind appliances, and other hard-to-reach places.

Starting with a deep clean sets a solid foundation for future maintenance cleanings, allowing us to keep your home in pristine condition with subsequent visits.

Tipping is not required, but it is always appreciated. If you’re pleased with the service and want to show your gratitude, you’re welcome to tip our cleaners. You can either tip in cash directly to the cleaners or add a gratuity to your payment if you prefer.

Yes, your pets can stay at home during the cleaning, but we do ask that you let us know if you have any pets, so we can be mindful of their needs. If your pet is anxious or not comfortable with strangers, it might be a good idea to keep them in a safe, designated area during the cleaning. We also recommend discussing any specific concerns or requests regarding your pets with us before your scheduled cleaning.

No, you do not need to be home during the cleaning. Many of our clients prefer to leave while we work so they can return to a fresh and clean home. If you plan to be away, we’ll discuss how to access your home, whether through a key, garage code, or other means.

If you prefer to be home during the cleaning, that’s perfectly fine too! Just let us know what works best for you.

While we take care of your home, you can explore some of Clayton’s best attractions:

1. Shaw Park: Spend the day at this beautiful, family-friendly park that offers walking trails, playgrounds, and a swimming pool.
2. St. Louis Art Fair: Enjoy local and national art exhibits at the annual St. Louis Art Fair, held in Clayton each year.
3. The Center of Clayton: Get active with your family at this fitness and recreation center, offering swimming pools, basketball courts, and exercise classes.
4. Clayton Farmers Market: Explore fresh, local produce and artisan goods at this vibrant farmers market.
5. Cafes and Restaurants: Enjoy a delicious meal at one of Clayton’s many cafes or restaurants, such as Louie’s Wine Dive or Pastaria, while your home gets professionally cleaned.

By the time you return from your adventure, your home will be sparkling clean!