At Heavenly Scent, our team members are carefully selected based on their experience and expertise in residential cleaning. Every cleaner is highly trained in advanced cleaning techniques, including surface disinfection, stain removal, and handling specialty materials like wood, tile, and upholstery. We regularly update our staff on the latest cleaning trends and best practices to ensure that we deliver top-notch service.

In addition to technical skills, our team is trained in customer service. We believe that maintaining clear communication and building trust is essential for a successful cleaning relationship. Every member of our team is committed to making your home sparkle while providing a friendly and respectful service experience. We strive to offer the best cleaning solutions to meet the specific needs of each client, ensuring your satisfaction with every clean.

Yes, all Heavenly Scent cleaning specialists are both bonded and insured. We understand that allowing someone into your home requires trust, and we take that responsibility seriously. Our insurance covers both our cleaners and your property, providing you with peace of mind in case of any accidents or damages.

Bonding ensures that if any unexpected incidents occur, such as theft or damage, you are financially protected. Additionally, our insurance covers personal injuries that may occur during the cleaning process. This layer of protection means that you can relax, knowing that we have the necessary safeguards in place to make every service safe and secure.

Yes, every member of our cleaning team undergoes a thorough background check before being hired. We believe in maintaining a safe and trustworthy work environment, and we understand that you need to feel comfortable with the people entering your home. Our hiring process includes identity verification, criminal background checks, and work history reviews.

In addition to this rigorous vetting process, we also periodically evaluate our team members to ensure continued compliance with our standards. Your safety is our top priority, and we go to great lengths to hire only the most reliable and trustworthy individuals.

Absolutely. Every cleaner at Heavenly Scent receives comprehensive training to meet our strict quality standards. Our training program includes detailed instructions on cleaning techniques, the safe use of cleaning products, and customer service skills. We emphasize consistency and quality in all aspects of our cleaning service, ensuring that your home receives the same level of care each time we visit.

To maintain high-quality service, we conduct regular inspections and performance reviews of our cleaning staff. This quality control process allows us to address any issues proactively and make improvements where necessary. Our goal is to ensure every clean meets or exceeds your expectations.

Heavenly Scent brings all the cleaning products and tools necessary to clean your home. Our team arrives fully equipped with high-quality, professional-grade supplies, including vacuums, mops, cloths, and a variety of cleaning solutions. This allows us to deliver efficient and thorough cleaning without requiring you to worry about providing anything.

If you have specific products you’d prefer us to use, we are happy to accommodate your requests. We aim to customize our services to fit your needs, so feel free to let us know if there’s a particular product or tool you’d like us to use in your home.

Yes, we prioritize using environmentally friendly and non-toxic cleaning products whenever possible. We understand the importance of protecting your family, pets, and the environment. Our eco-friendly products are designed to effectively clean without introducing harmful chemicals into your home.

If you or your family members have allergies or sensitivities, we are happy to accommodate by using hypoallergenic products. Let us know if you have any specific concerns about the products we use, and we will tailor our approach to ensure a safe and healthy home for everyone.

Absolutely! At Heavenly Scent, we believe that no two homes are the same, and neither are our cleaning services. We work with you to create a customized cleaning plan that fits your unique needs and preferences. Whether you need a deep clean for certain areas, special attention to high-traffic spots, or services focused on particular rooms, we will tailor our services to meet your requirements.

We also offer flexibility in scheduling, frequency of cleaning, and specific product requests to ensure your satisfaction. Let us know what’s most important to you, and we’ll create a plan that works perfectly for your home.

Yes, we offer special rates and discounts for clients who commit to regular weekly or bi-weekly cleaning services. By signing up for a recurring cleaning schedule, you can enjoy a more affordable rate and ensure your home stays fresh and clean without the hassle of booking individual appointments.

Our flexible scheduling options and discounted rates make it easier to maintain a spotless home while saving money. Contact us to discuss the frequency of service that works best for you, and we’ll help you take advantage of our discounted rates for recurring clients.

The frequency of cleaning depends on your lifestyle, family size, and specific preferences. For most households, we recommend weekly or bi-weekly cleaning to maintain a clean and comfortable living environment. Regular cleanings help prevent the buildup of dust, allergens, and grime, keeping your home in top condition.

If you have pets, young children, or high-traffic areas, more frequent cleanings may be beneficial. We’re happy to provide personalized recommendations based on your home’s needs to ensure you get the best results.

To get the most out of your cleaning service, we recommend tidying up personal items before our team arrives. This allows our cleaners to focus on deep cleaning rather than organizing clutter. Clearing counters, floors, and other surfaces ensures that our team can efficiently clean all areas without obstacles.

If you have specific instructions or areas that need extra attention, feel free to communicate those requests ahead of time. Our goal is to make the process as smooth and effective as possible for you.

Starting with a deep cleaning is an excellent way to set a strong foundation for future maintenance cleanings. Deep cleaning targets areas that may have been neglected, such as baseboards, behind furniture, and inside appliances. It allows us to thoroughly clean your home from top to bottom, making it easier to maintain a higher level of cleanliness with regular services.

A deep clean ensures that every corner of your home is fresh and spotless, making subsequent cleaning sessions quicker and more efficient.

Tipping is not required, but it is always appreciated if you feel that your cleaners have done an exceptional job. Many clients choose to tip as a gesture of appreciation for the hard work and attention to detail that our cleaners provide.

If you do choose to tip, you can do so directly to the cleaning team, or you can leave it as part of your payment process.

Yes, your pets can be home during the cleaning, but we recommend keeping them in a designated area or room for their comfort and safety. Some pets may feel anxious around new people or the noise from cleaning equipment, so it’s best to have a plan in place to keep them calm and secure.

If your pets are comfortable being around the cleaners, we’re happy to work around them as we clean your home.

You do not need to be home during the cleaning. Many of our clients provide us with access to their homes, whether through a key or a security system code, so that we can clean while they are away. If you prefer to be home, we’re happy to work around your schedule as well.

Let us know your preferences, and we’ll make sure the cleaning process is convenient for you.

• Visit the Lodge Des Peres: A family-friendly community center offering swimming pools, fitness facilities, and sports activities.
• Go hiking at Des Peres Park: Enjoy a relaxing walk or picnic at this beautiful park with trails and playgrounds.
• Explore Phantom Forest Conservation Area: A peaceful nature reserve with hiking trails and scenic views.
• Shop at West County Center: Spend the day shopping and dining at this popular mall with a variety of stores and restaurants.
• Catch a movie at AMC West Olive 16: Enjoy a relaxing family movie outing while your home is being professionally cleaned.